Effective Date: May 18, 2025

At bhookhlagi.net, we aim to provide a smooth and satisfying food delivery experience. We understand that sometimes things don’t go as planned. This policy outlines the conditions under which cancellations and refunds are handled.

1. Cancellation Policy

Order Cancellations (Before Delivery Begins):
Orders can be cancelled within 5 minutes of placement, provided the restaurant has not started preparing the food.
To cancel an order, contact us immediately at:
Email: customercare@bhookhlagi.net
Phone: +91-9456558803
Non-Cancellable Orders:
Orders that are already being prepared, dispatched, or delivered cannot be cancelled or refunded unless there's an issue with the order (see Refunds section).

2. Return or Exchange Conditions

Since bhookhlagi.net deals with perishable food items, we do not accept returns or exchanges after delivery unless:

The order is incorrect
The food is spoiled, damaged, or contaminated
Items are missing from the order

Such complaints must be raised within 2 hours of delivery.

3. How to Request a Refund

To initiate a refund request, please email us at:

Email: customercare@bhookhlagi.net
Include the following details:

Order ID
Photo evidence (if applicable)
Brief description of the issue

4. Refund Processing Time

Once your complaint is verified and approved, refunds will be processed within 7 business days.
Refunds will be issued to the original payment method (UPI, credit/debit card, wallet, etc.).

5. Late or Missing Refunds

If you haven’t received a refund within the processing window:

First, check your bank or payment app again.
Then contact your payment provider or bank.
If the issue persists, contact us at customercare@bhookhlagi.net for assistance.